10Web AI Website Builder

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Member since: Jul 2019Deals bought: 141
5 stars
5 stars
Posted: Mar 8, 2021

Second pass

Full tacos for the potential. Definitely room for improvement and lots of benefits. Even if you do not keep the hosting, this is a solid E2E solution when it works.

A couple of things that have me concerned but I hope this goes away with time.

1 . The live chat feature is mostly helpful but the support tickets keep piling up. I have one from last week (about hosting) and I just got off chat to have yet another one.

2. The builder is good so id suggest playing with it first. Takes a bit of getting used to.

3. Email change is a NIGHTMARE. If you want to change email, then you might as well cancel and get a new account with the new email service. To keep things into perspective, this is important not just for the account usage but also to keep track of your service tickets. Currently I have no way of checking my ticket status because both my emails addresses (the previous one and the current one) are not able to log in to the platform.

4. As of today, the editor is not changing colors. The kind support person went through their process and we realized there's sumfin wrong with the builder so another ticket.

5. I am definitely doing my best to manage the workload but i can only push my clients away for so long.

So yes us this for sure, support them for sure - just recognize that this might need a bit of patience. IT definitely makes is easier because their support staff are very polite :)

Founder Team
Tigran_10Web

Tigran_10Web

May 9, 2024

Thank you very much for the feedback. Our support team is overloaded now with the tickets. We will fix the issues you mentioned ASAP.

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