Unfortunately, the hosting plan only comes with DNS setting. This means that creating host records for your domain name will need be delegated to 10web nameservers. For me, that is big drawback. The other thing is that their live chat takes so long to respond. So when I requested to chat, I spend 15 minutes to get a response. If they are too busy handling live chats, they should not accept you in the queue until the person is free.