This is the worst AppSumo deal I've bought. To make matters worse I stacked it so it's one of the most expensive deals I've bought. Their managed hosting service is a joke. The 60 day refund window closed while I was running down the clock on my old (reliable) web host, so I'm going to have to swallow the loss. There isn't even live chat - but they'll email you to say there is live chat - no chat link provided of course. The only positive that has come from this experience is the realisation of just how good SiteGround are. Their 1st line live chat is way better than the glacial-paced 'support' from 10Web. I'd be surprised if 10Web doesn't try to come back to AppSumo for another payday in the future based on the profit margin they made this time around. If they come back my advice is to avoid and find/stick with an established reliable web host.