Verified purchaser
Product bugged inside out, support so poor that it is the same as no support
Hi,
I have purchased acadle to create an online course.
The product is not user friendly: to publish a course it is a "white button" on top of a "white background".
It is bugged.
I have made the course available to "all". Yet, when I log in as a test user, I do not see the course in my space.
I have contacted the technical support. They have been useless.
They have answered with basic one line prompts stating the obvious and not looking into the problem to solve it.
Their message did not even include a good by greeting.
I feel that they talk to me, their customer, as if I were their dog.
In a nutshell, this product is not user friendly, it is bugged inside out and not supported neither technically nor with customer respect.
Avoid!
Nizam_Acadle
May 27, 2026Hi, we are truly sorry for the experience you had — and we want to be upfront: the way you were treated by our support team was not acceptable. Every customer deserves to be spoken to with respect and patience, and clearly that did not happen here. We apologize sincerely for that.
The UI issues you faced — the white button on white background, and the course visibility problem — are valid concerns and we completely understand how frustrating that must have been, especially when you were just trying to get started.
We want to share some genuinely good news though: we have since launched Acadle 3.0, a completely revamped version of the platform with a significantly improved UI/UX, built directly around feedback like yours. The navigation, course publishing flow, and learner experience have all been redesigned from the ground up to be far more intuitive.
We would love for you to give it another look - we believe it will feel like a very different product from what you experienced. Please write to us at [email protected] and we will personally walk you through the new version and make sure everything is set up correctly for you.
You took a chance on us, and we let you down. We'd genuinely like the opportunity to earn that trust back.
— Team Acadle