I Tried, Needs Significant Work
Writing a review after testing this for over a month and booking several meetings and connecting with customer support.
Overall: has great potential but has critical issues now.
Customer Support: Excellent in replying and getting back to you but not much for actual work. Has critical issue where you will get error when embedding a paid consultation on your website. Likely thrown by Stripe. No such error when used on direct ace.page. Waiting for about 2-3 weeks and all I get is IT is looking into it and client support contact has no update.
Email Reminders are hard coded 5 min, 30 min and 24 hours. Doesn't work if you have clients in different time zones.
Bug: Round robin meetings duplicate the location, look unprofessional and potential for confusion.
I was very excited and optimistic about this, I might be just back to the drawing board.
Ovi_from_ACE_and_SocialBee
May 9, 2024Hi Sumoling,
Thanks for your candid feedback. It pushes us to #BeeBetter (one of our values).
I'm really sorry you found some bugs and that we were not quick enough to solve them (most are now solved).
To give you a quick update:
1/ error when embedding a paid consultation on your website.
=> Indeed, this is because of a mix between ACE, Stripe, and embedding. We're still working on this.
2/ Multiple Email Reminders
=> This is almost done and will be part of the next release (within a week)
3/ Bug: Round robin meetings duplicate the location
=> This is done and will be part of the next release (within a week)
In the next release we'll have a lot of small fixes and improvements, but also some larger features (like multi-language - which is one of the reasons we were not so quick to solve these bugs).
We're committed to making this a top product in the calendar booking space - and we're taking many steps toward getting there quicky.
Thanks,
Ovi