Q: I would like to know what you think about the founder Ash shutting us down in his community??
I would like to know what you think about the founder Ash shutting us down in his community??
It feels like you are friends with them and don't care about your terms or your customers!
Ashraf_Activepieces
Jul 16, 2025A: Your community account is shutdown for this reason: No constructive purpose to their actions other than creating dissent within the community
The community forum is a support forum to help users get answers and help around Activepieces, your latest posts contribute against that goal
We'll be happy to have a discussion in our Discord server instead
kevin7685
Verified purchaser
You keep saying:
> We never promised anyone that we’d have 4 new products for them to access (although you did). If you’re familiar with automation tools on the market, you’ll know that they don’t offer any of these products anyway.`
You never said you would change 100% of your business offer. You promised to keep us on a paying plan, whatever it is, in the Business called ActivePieces.
Verified purchaser
The reality is that you deleted the plan we purchased and created new plans with what you call new modules. That’s not our problem if it’s so different! If you believe your new features are so new and worth more than we paid, you should have created a NEW BUSINESS with ANOTHER NAME instead of keeping ActivePieces. But you didn’t. So our plan should be mapped to a REAL PAYING PLAN.
Verified purchaser
Instead, you created a new custom plan that we did not buy. If your AppSumo campaign had said: “Custom Plan only for AppSumo,” I WOULD HAVE NEVER BOUGHT IT, since those are usually not worthwhile (like in this case).
Verified purchaser
At the very least, if you had closed ActivePieces and started a new business with all your new plans and features, we wouldn’t be in this situation—and AppSumo users would be protected by the “We got your back” guarantee. But since you kept the same business with MAJOR changes, we can’t access the 60% refund guarantee! You should honor your original commitment.
ModBotHi Sumo-ling,
Thank you for sharing your feedback. Unfortunately, we’ve denied this comment because it contains profanity (“AND THAT SUCKS!”), which conflicts with our Community Guidelines prohibiting profanity and hate speech. We aim to keep discussions constructive and respectful for everyone.
We’d be happy to approve a revised version of your comment that clearly outlines your concerns about the refund policy without profanity—just tone down the language and stick to the facts. Once you’ve made those edits, please repost it and we’ll gladly take another look!
❤️ & 🌮 – ModBot
Verified purchaser
This will follow you and your team forever !