Acumbamail Reviews

4.6

4.60 stars
4.60 stars
697

Taco ratings

590
33
18
11
45
AskSumo

Acumbamail is a powerful automation platform with a user-friendly interface and an extensive template library. It has received positive feedback from customers for its high-converting email campaigns and landing pages. However, some users have reported occasional language issues and menu translation confusion. With an overall rating of 4.6 and 696 reviews, Acumbamail is a solid option for those in need of effective marketing tools.

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Verified purchaser

Member since: Sep 2024Deals bought: 72
1 stars
1 stars
Posted: Mar 30, 2025

Disturbing: Accumba Mail 27, Mailchimp 527 - Same Sanitized List, Same Newsletter

On the surface, Acumbamail looks like the package: newsletters, landing pages, 800+ templates, SMS, detailed reports, etc.

But it did not take me long to notice a very low open rate. So, I decided to make sure everything was tidy on our end and then run a test.

The results are disturbing.

One of our lists has 1,000 subscribers, which I had sanitized with Mailchimp and Reeon. The list was solid. It was a total opt-in organizational email, as good as it gets. The newsletter has been published for several years, and we have not had a single spam complaint.

I ran it through Accumbamail first, followed by Mailchimp a day later.
After two days:

Accumbamail sends have 27 opens.
Mailchimp has 527 opens.

If you filter the reviews to read 1-3 taco ratings, you will find plenty of similar experiences of low rate opening. You'll see it mentioned in enough 4 and 5 taco ratings but many of those forgot to change the taco rating down, or were new and hopeful it would pan out over time. It does not. I have had Acumbamail for 10 months.

I recently doubled my subscription through Appsumo, but I will refund that part. Buying extra doesn't bring many added advantages, and those people will not likely be reached.

Too many people buy a product and immediately offer worship and praise in the form of a great review after only a few days, if not on the day of the purchase. That is a disservice to everyone: to Appsumo customers, who rely on other people's evaluation, the vendor who is usually in a stage where honest input could lead to a breakthrough, and to Appsumo, whose reputation hangs in the balance.

I am sure Acumbamail will respond with some excuse or perhaps point the finger at me for being a spam risk or something of the sort. That seems to be the pattern with responses. But the fact is, there is something seriously wrong when it fails tests like the one I just performed, and so many other people over the years have made the same complaints.

And since those complaints go way back to former campaigns, there is probably zero chance that Acumbamail will ease up on its customers any time soon. My advice to others: 1) Don't buy this, and 2) If you have, test it soon so you can get your refund before the 60 days expire.

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Verified purchaser

Member since: Mar 2024Deals bought: 110
5 stars
5 stars
Posted: Mar 28, 2025

Amazing program

It was really easy for me to set this up for my business. I was initially worried I would have difficulty however their step by step videos and excellent customer service, set up was a breeze. The templates are also super useful to hit the ground running. This is a no brainier.

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Verified purchaser

Member since: Oct 2022Deals bought: 51
4 stars
4 stars
Posted: Mar 27, 2025

Appears to be a good product, support documentation is almost all in Spanish

If you want to be successful in the AppSumo world, you have GOT to be multi-language supportive across the board. With AI, there is no reason to have only a single language support documents. They need to improve this if they want to scale into the global market.

Founder Team
Alicia_Acumbamail

Alicia_Acumbamail

Mar 28, 2025

Hi ScaleLegal-Jesse,

Thanks a lot for your four tacos and for your feedback about translations. We really appreciate it.

However, most of our support materials are already translated into English. Could you please give us an example of some article you did not find in English?

Thanks in advance,

Alicia

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Verified purchaser

Member since: Nov 2021Deals bought: 24
1 stars
1 stars
Posted: Mar 26, 2025

Unfortunately a kind of Gasp (Guaranteed Absence of Support) Corporation

Activated the 19 february, got a welcome email from Prado from the Customer Support Team. Later on, same day, wrote to the support (support@acumbamail.com) for some little help for a on-boarding issue. Today 27, still waiting for an answer. Tired of those deals where the welcome e-mail is the only sign of life you'll ever get. Since i can see that i'm not alone struggling with a non existent support, today, 27 i ask for a refund. So i won't have any regrets later on. Even though I was very much interested in the features of this deal.

Founder Team
Alicia_Acumbamail

Alicia_Acumbamail

Mar 28, 2025

We’re really sorry for the delay and the poor experience — that’s not the level of support we aim to provide. We’ve had an unusually high volume of enquiries recently due to our AppSumo deal, and unfortunately, your message was missed in the backlog. We're investigating what went wrong to avoid this in the future.

We truly appreciate your interest in our platform and hope you’ll consider giving us another try down the line.

Thanks again for your honest feedback — it helps us improve.

Best,

Alicia

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mpb2mpb2PLUS
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Verified purchaser

Member since: Oct 2022Deals bought: 40
5 stars
5 stars
Posted: Mar 26, 2025

Looks good but lacks English video tutorials

It seems good so far, i think i can easily create landing pages and websites with this tool, but learning it with videos is limited for me because mostly they are in Spanish, so i request for English please... would be nice to translate all spanish videos into english... On the visual editor, i notice there is no autosave, so this is a priority to have i think

Founder Team
Alicia_Acumbamail

Alicia_Acumbamail

Mar 27, 2025

Ey, mpb2! Thanks for the feedback here and thanks for the nice review.
We are already working on better English tutorials. So far, you can take a look at this list on Youtube: https://www.youtube.com/playlist?list=PL3rb_tsNZIgVW_Jg3WpiSuQq4kBgQv9va
I hope it helps!

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