Just doesn't work
I was genuinely excited to try Acumbamail, but unfortunately, it hasn’t delivered. I set up a test campaign and found that about 40% of the emails never went through; they didn’t end up in spam, and Google Workspace logs confirmed they never reached Google’s servers. Everything seems to be configured correctly according to Acumbamail.
On top of that, I sent verification emails to three brands I manage, and none of them received the invite, so they couldn’t confirm or proceed.
I contacted support last week and still haven't heard back.
Since reliable email delivery is a core function, and it's currently failing, I can't use the platform. I'm leaving this feedback in the hope that the team addresses these critical issues quickly, as I really want to use this product.
Maria_Acumbamail
Sep 9, 2025Hiello,
Thank you for taking the time to share your experience. We are truly sorry to hear that it didnt meet your expectations.
We’d really like to help resolve this, but we’ve been unable to match your case with any existing support ticket in our system. Please feel free to contact us again at support@acumbamail.com or soporte@acumbamail.com so we can investigate further.
Please note that our delivery reports are fully transparent. If a message is marked as delivered, it means the recipient's server has successfully accepted the email; this confirmation comes directly from the receiving server. In some cases, if there’s a soft bounce (e.g., due to a temporary issue on the recipient's end), it will be clearly reflected in the report as well.
We’d love the opportunity to take another look and see what may have gone wrong in your specific case. Looking forward to hearing from you.
Regards,