Acumbamail

Product details
ShaneZuspan

Verified purchaser

Deals bought: 229Member since: Apr 2016
2 stars
2 stars
Jul 28, 2026

Meh... Broken links, outdated UI, unable to see where emails land

FULL DISCLOSURE: I've been sending bulk very simple emails for a week now. No fancy workflows or re-sending. Just plain vanilla emails I need to get to inboxes. So having said taht. It's ok... Feels like it could be great but it also feels like there's two people working on it sometimes maybe. Can't even get the basics right of having scheduled sends actually go out in local times. Charts/graphs are basic and some incorrect. I brought up issues that I can't believe havent' been addressed before. The link to the "resource page" is broken, not sure how that even happens. It's only 1 of 3 help pages. Tech support takes a while, email only unless you're in Spain/local I assume as chat has never worked for me. Really love the resend feature but still waiting for clarification on how it works as there's literally a few sentences on what is does but no details an email marketer would want to know. On a plus note the messages are usually very friendly when they are in English. No roadmap that I can find. Would love to get actual deliverability data like filtered to spam or something. Translation still 50/50, still things like this on the site: "¿Necesitas ayuda? Check our documentation." I stand corrected! I found the roadmap. Open items from 2023-2025. Of teh 10 items completed and pending I clicked on were from 2025. Screams they're collecting the checks and maintaining but that's about it... So it's Meh...

Founder Team
Maria_Acumbamail

Maria_Acumbamail

Jul 29, 2026

Hi,

Thank you for your honest feedback. We’re sorry to hear that your experience has felt inconsistent, especially with scheduled sends, documentation links, translations, and the level of detail around some features.

We really appreciate you pointing these issues out. Whenever we receive a report about any malfunction or issue in the platform, our team reviews it and works to correct it as quickly as possible..

We’re glad to hear that you value the resend feature and our support tone, but we understand there are still improvements to make. Your feedback is very useful and will help us keep improving the platform.

Thanks again for taking the time to share it.

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