Started promisingly
Acumbamail started promisingly.
A lot of features, fast and great delivery rates.
But even after a very long period it is quite often still unusable.
Constant translation errors where parts of the menu or content are in spanish suddenly!
The thumbail system of the landingpages gets broke every now and then.
Support will put in promising to fix it. And even if it gets fixed it will not last very long.
That means manualy laborious constucted landingpages will no longer be availabe. And in some cases they have to be rebulid from scratch.
Even it looks like acumbamail has a great sales team that will enter more and more possible software integrations, it is too often quite unusual for those who don't speak spanish.
A real shame.
Maria_Acumbamail
May 9, 2024Hello,
First of all, we are sorry for your bad experience with our tool. We are sending you some comments on this point, in order to improve your experience. The first time you access this domain, you will be automatically redirected to the English version (en.soporte.acumbamail.com) in case the English language is detected in your browser. But, if any other language is found in the browser settings, the default language (Spanish) remains.
Keep in mind that the first language found is remembered. So, if you change your browser language, you will have to clean your browser local storage first, so that the change can be detected.
Also remember that at the bottom right of the page (next to the contact support beacon) there is a language option to easily select the preferred language, in case your preferred language is not automatically loaded.
On the other hand, there may be a specific problem, as with any other service, but we have a service availability (SLA) above 99.98% in the last 8 years. It is a fact that many large companies do not reach (Amazon, Google, even WhatsApp), but sometimes, despite our efforts and all the systems we have to avoid problems, an incident occurs. These are always resolved in the shortest time possible and possible measures are taken to prevent their recurrence. We also encourage you to use our support service.
If you already received assistance and would like to update your review, here you can find the form: https://tacochange.paperform.co/
Regards,