Support slow and misslead user
I tried to use the product to exclusively send transactional emaiils from my deplyed projects but the support, documentation don't help. I sent over 20 hours trying to get it to work but now I gave up. I always get autentication failed using the provided information. Using Brevo is so simple and works, so it's just not worth to face the hassle without support and the product is not ready for transactional emails.
Maria_Acumbamail
Aug 25, 2025Thank you for your feedback, and we're truly sorry to hear about your experience.
From what you describe, it is very likely that the SMTP service was not activated on your account, which would explain the authentication errors. Please don’t hesitate to reach out to our support team so we can quickly verify and resolve this for you.
We’d like to reassure you that millions of transactional emails are successfully sent via our SMTP service every day, so we're confident this issue can be resolved. We're here to help and would appreciate the opportunity to assist you directly.
Thank you again for trying our product — we’d love to make things right.