Hello,
Thank you for reaching out and for your continued use of our service since November 2024.

We understand your concern regarding the recent email delivery issues you've experienced, especially with Gmail addresses. While your campaigns were previously being delivered without problems, it’s true that lately, certain email providers — particularly Gmail and Yahoo — have implemented stricter internal filtering policies.

What’s happening in some cases is that these servers technically accept the email (so we receive a delivery confirmation), but then filter it internally so it does not appear in the inbox or spam folder. (anti-spam measure) This is rare, but it usually occurs when:

- Emails are being sent to subscribers who have not recently (within the last 12 months) confirmed their interest in receiving such content.
- The email list has low engagement — for example, low open rates or interaction.
- There is no recent or verifiable double opt-in for the subscribers.
- There have been previous complaints (spam reports) or high bounce rates ("hard bounces").

These factors may lead email providers to classify the campaigns as low-quality or unsolicited, even if they were accepted initially.

Fortunately, this situation can usually be reversed within a few weeks by improving engagement and list quality. We strongly recommend reviewing your subscriber list to ensure that, all contacts have recently and clearly opted in to receive exactly the type of content you're sending.

We understand how frustrating this must be, and while we work constantly to maintain high deliverability rates, part of the equation depends on the quality and engagement level of each recipient list.

Regards,