Verified purchaser
Very pathetic support and application
I used MailChimp and Acumbamail to send my emailers, the same list I used in both but on Acumbamail all mail landed in spam and open rate is below 1% while with the same list on MailChimp the open rate was above 70%. The list is purely from my dealer and distributor network.
Also their support is very very pathetic. They didn't bother to address customers problem.
Don't waste your money on Accumabmail.
Alicia_Acumbamail
Apr 9, 2025Thank you for sharing your feedback. We’re genuinely sorry to hear about your experience with Acumbamail — it’s certainly not the level of service we aim to provide.
Deliverability can be influenced by several factors, including sending practices, authentication settings, and reputation with different email clients, even when using the same list. We'd love the opportunity to review your case in detail and help improve your results.
Regarding your support experience, we sincerely apologize. Your concerns are very important to us, and we’re working to improve both our service and customer support processes.
If you’re open to it, please reach out to us directly at support@acumbamail.com, and we'll prioritize your case to find a solution together.