Worst investment I did
I was very enthusiastic about all the possibilities offerred by Acumbamail - in theory. In practice : my newsletters don't reach their recipients, even after I've taken all the necessary, laborious steps to ensure authentication. Support boasts that it reacts within 48 hours, but this is not true. First answer was late and just a link to click with unclear steps, and for my second attempt to reach them since the problem persists, I've had no response for 5 days now, even though my problem is that my newsletters aren't even reaching 90% of my recipients though it passes the deliverability tests on the platforms that let you test it (in Appsumo there is normally such a test built in, but... it does NOT work, how surprizing). A major problem, but no answer. A huge disappointment for a small non-profit organization. A product to be avoided at all costs!
Maria_Acumbamail
Jun 12, 2024Hello,
We are sorry for your bad experience, all our campaigns are delivered with the tool is fully transparent at this point, in the campaign report you can have the detail of each of your subscribers, now the quality of your lists is key in possible antispam measures.
Remember that the big email managers focus fundamentally on the response of subscribers to your campaign, and based on this they send or not a spam campaign.The cleaning of the lists is a fundamental process in email marketing, have an extinction policy that removes from your lists campaign by campaign to all uninterested subscribers, and of course do not add any mail without double opt-in.
If you have doubts about this point you can always contact our support, we work from Monday to Friday, and we answer more than 3,000 queries, plus two courses on resources, and articles on the features; we offer hundreds of resources for the successful delivery of email marketing campaigns. If you already received assistance and would like to update your review, here you can find the form: https://tacochange.paperform.co/
Regards,