Q: Ad Alchemy Support request
Hi,
I purchased the tier 1 month ago.
I requested support via the chat on your website 2 times in the last 10 days, but I have not received an answer.
I also tried to contact you on the contact page of your website:
https://www.adalchemy.ai/contact-us
But if I click the button "SUBMIT," nothing happens.
Please let me know, thank you
Kind regards

Matthew_AdAlchemy
Jun 25, 2025A: Sorry about that and not sure what happened. Can you shoot us your email to hello@adalchemy.ai and we'll get right on it.
Hello Matthew,
Ok, thank you, I will send an email to the recipient indicated.
Kind regards
Hello,
It seems that there is an issue with your support email.
I sent a request again on June 26 to hello@adalchemy.ai. I received a confirmation from the email hello@speedppc.com, and nothing more.
My 2 support requests sent but not answered are:
number #3967, sent on June 17
number #4009, sent on June 25
Kind regards
The same
I'm also constantly contacting support.
But no response.
Should I request a refund for the second time?
Appsumo, could you please ensure that the deals you offer are treated with the professionalism and customer respect of the people who offer their products? Thanks.