I already registered once but couldn't log in. I contacted support but got no response after several reminders. I requested a refund.

I saw the deal again and the good ratings. I ordered again. Same problem. I sent several direct messages to the email address they provided. I wrote to the appsumo website. Silence!!!!
Apparently, I'm not the only one in this situation. Someone asked us to write to the website directly, but no one responded.

The question is: What about a company that isn't capable of treating customer service with respect, or simply treating its customer service?

Is it just an opportunistic app that works today and will play dead, silently, tomorrow when something stops working?

Appsumo, you should pay more attention to how the companies whose deals you accept are capable of treating your customers. Because I assure you that beyond the frustration generated by their silence, it undermines the trust we have in appsumo and its ability to select deals and companies.

I still have time before the end of the refund period.
We'll see if I receive a miraculous response from this company to one of my many reminders. That being said, how much time will I have left to test it?