Q: Default Currency
I see that in the settings that ‘default currency’ can only be changed once?
There was no warning about this when filling out the initial registration.
Is there any technical reason for this? Can I full reset my account if needed?
Also, if we register two licenses under the same email/account - are we able to decouple them later (two separate log ins) without manual intervention?
Thank you!
Misty60110Verified purchaser
ibrahim_from_tyms
Aug 19, 2025A: Hello there,
Thank you for the question.
The base currency is linked to a business upon registration and configuration of the business accounting setup in the software.
Although you can record entries in different currencies, there must be a base currency for the business's primary transactions, which is also used for reporting and as a conversion basis for other trading currencies.
Also, licenses are per business, and you can add multiple businesses inside one user account. You are able to invite another person as an Admin team member under each business should you want to transfer.
To detach yourself from the account and switch ownership, you will need to use the live chat under “Need help” for technical support manual intervention.
Also, for a quick help around account review or changing the base currency (if no record has been entered), please use the live chat in the app to get a personnel to help with the best possible solution.
Warm regards
Thank you for your help.
The business tag seems to only be changable once also. Which is auto generated from the business name input during redemption.
My second license is for a company that has not been incorporated yet.
But to redeem I need to input data that either cannot be changed later or has limits on changes.
I dislike arbitrary limits on being able to modify my own data.
Hope that there are improvements in this area, especially for a fresh account. Considering that the account will likely be set up initially without an accountant present.
Your product looks promising overall. Just e.g. with solutions like Xero I’ve never felt like my data was out of my control.
If I start testing, I’m afraid of doing some mistake that won’t be reversible later by a bookkeeper.
Verified purchaser
Hello there,
Thank you for your question.
Just as you stated, there are several editable information and data on the platform.
Information disabled from being edited such as the base currency are ones that if changed, could mess up the book of the business badly.
Several businesses are coming from an accounting software where their book has been messed up due to a lack of guide and control.
Verified purchaser
The tag on our system is used to generate an email address used to communicate with the AI, just like creating a Gmail account. You can't edit the username as it is destructive.
Our measures are for safety; if you make a mistake, reach out to our support, and we will review, recommend, and help. The objective is to ensure people's books get organized even if they are not accountants.