Q: Too heavy on credits
I imported a 10-page transaction, and it depleted my 50 credits instantly. Does it really work that way? It'll really become expensive for us if this will be the case. This is just 1 bank. We have 4 banks.
ibrahim_from_tyms
Aug 24, 2025A: Hello there,
Thank you for your message.
10 pages of transactions by default will consume 10 credits if PDF or Image but 0 credits if CSV or xlsx.
Each transaction processing costs 0.25 credit, which means 100 transactions will cost 25 credits.
If you have 50 credits, that means it is Tier 1; the credits are allocated every month.
If you are bringing in a backlog of data and managing up to 4 banks with the same volume, Tier 1 is not recommended for such volume.
Also, you can use the “Need help” button to initiate an instant live chat with support to help review the "10 pages consuming 50 credits" claim. As by design, not sure how a single upload can consume all the 50 credits unless some other credit-based feature is being used.
Please chat with support for further guidance and assistance; also, there is an FAQ below on how credits are being charged and how you can manage the credit usage.
Thanks
117566312217066906508Yup lost me here, it's too expensive.