Great concept, Bad Execution due to one major flaw
While the idea of a Meeting Minutes / Scheduling data storage system is appealing, it fails to meet some major needs of larger organizations. The UI/UX is mostly well thought out, & everything works as expected in that sense. It has a lot of practical features that most people would use & benefit from, including a native tasking & project system although they are pretty flawed in terms of execution.
PROS:
- Easy to use
- Great UI/UX
- Decent amount of major integrations
- Zoom native
CONS:
- Project System doesn't work as expected, while projects with users are supported, it's impossible to share meetings with other team members. They can see the project once shared, & you can associate meeting MOM's with the projects easily, but when a team member opens the project they can only see the number of meetings associated with that project, not any of the notes of the meetings themselves & the timeline is completely broken. In concept, I should be able to have my team members create new projects for each client, then associate there weekly status meetings into that project & while I may not be in that meeting itself, I can open the project & see a timeline of all the meetings that happened with that client. We run meetings weekly with our customers to discuss ongoing campaigns & status updates, as the CEO I can't attend 300 meetings a week so I only can occasionally attend to maintain relationships with our customers. I need the ability to open the project I have been associated with, & see a timeline of all the meetings notes so I am on the same page as the project before it even happens or even during it.
While the timeline itself exists & works if you attended the meeting itself, it shows nothing if you did not even if you have been added into this project iself. This defeats the entire purpose of having a team in this system & having team permissions on projects. Why would I want to have a project where all I can see is the number of meetings & decisions made, but no context into what they are unless I am in the hundreds of meetings we do annually with dozens of clients. Just really poorly thought out, & kills the usefulness of the entire project in a larger organization.
- Integrations don't always work - While I personally had no issues linking my Slack, zoom & google drive, my team did experience system errors on adam.io's side like error 0x0000000 whatever that means when linking Google Drive. This is a major oversight.
- No REST API or API at all - Does support 2 task managers (Trello & Asana) to sync any action item tasks, 100's of project management tools exist. I don't expect adam.ai to develop all these integrations nor would that be possible, a REST API is st&ard in modern SAAS products so organizations like ours can build integrations for our workflow.
- Should allow you to stack deals & buy MORE users
These flaws make the project nearly useless for us & make the entire project system/team useless. Fix this & It's 5 Tacos ALL DAY.
abdullah-kamel
May 9, 2024Hi Sumo-ling,
Thanks for your feedback. We understand the need for large organizations that why we have a different plan "enterprise" that includes more custom features and integrations that better fit larger organizations.
In regards to the project dashboard, definitely it aims to share project insights and progress to all members who have been invited to this project. However, on the timeline, members can only view the content of the meetings (associated with this project) that they were invited to. We believe that some meetings within projects should not be shared with all members like the finance meetings, that's why not all project's meetings are visible to everyone unless they are invited to. We have made it easy too to add attendees to meetings through the "Search by Project" option while creating the meeting so you can effortlessly add all project members as attendees to the meeting at once.
However, we are working on new updates on the projects page to include high-level project management insights and more settings where you can give permission to specific members to view all the meetplace projects and meetings such as CEO or top managers.
All integrations work fine, If you have a specific issue please contact our support. We are looking to make you easily integrate with adam.ai with the tools you already use to automate your workflow. One of the ways we're planning for is integrating with Zapier and launching public APIs.
Thanks again for your feedback and there’s a lot of upcoming updates that will be covering most of what you are looking for. Please feel free to reach out with any further comments, concerns, or suggestions you wish to share.