Absolutely Terrible
Had so many issues trying to get this to show the stars at all in the first place. Turns out they do not display for your home page, only the other pages. Eventually got it showing on the home page after begging the help desk to sort it out. Now that the stars are showing they don't update when new reviews come in. Currently it's showing how many reviews I had several months ago.
Extremely disappointing and a huge waste of money.
AddStars
May 9, 2024Thank you for your feedback. I'm glad to hear the review stars are appearing on Google as expected. I understand the two points you've raised - that stars don't show on the website homepage, and they don't update immediately when new reviews come in. While I wish we could display stars on the homepage, Google unfortunately doesn't allow this. We've tried to make it clear across our sites, Q&As, chatbot, and support that homepage stars aren't possible due to Google's policy (and I linked to their policy for reference).
Regarding your second point about updates, Google collects reviews directly from your website, not AddStars. Our system refreshes your reviews every 24 hours, but your website's caching settings impact how quickly they'll show. I suggest adjusting your cache refresh rate if you want new reviews to appear faster, or manually refreshing the cache.
I hope this helps explain the AddStars functionality and our stance. We're glad you're using AddStars and showing reviews, and if we find a way to show stars on the homepage in the future, we'll be sure to update all users. Please let me know if you have any other questions!