Adilo Questions

Showing 1 - 20 of 579 questions

Q: Adilo is cancelling Ltd. accounts???

Is it true that Adilo is cancelling lifetime deals for users that bought them – in another words keeping their money and cancelling their accounts?

siven111Sep 1, 2025
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Q: This is shut down business.. ? The LTD is getting revoked and subscription is MUST.. Can you clarify..

Rich2025PLUSAug 29, 2025
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Q: Servers have been down? For how long?

When is this going to be fixed? All of my embedded videos are giving an error. I use them for trailers, courses, landing pages, EVERYTHING.

Thank you

gina20Jul 20, 2025
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Founder Team
Vivian_Adilo

Vivian_Adilo

Jul 20, 2025

A: Hello

Apologies for the inconvenience

We are working to get this fixed immediately

Please bear with us

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Q: I paid $79 for a Tier 1 account which included: - video branding and watermarking - lead captures, CTAs and ...

interaction tools
- DRM anti-piracy
- as well as all Future growth plans

Testing out my video player I discover that I am locked out of
- Player Branding
- i can't capture emails before the video
- when I try to add an in-video Email CTA doesn't save or appear in the timeline
- there's no viral share for before video in the interaction tools
- there is no watermarking

Can you please activate these features for me?

pixelpossumPLUSJul 20, 2024
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Founder Team
Vivian_Adilo

Vivian_Adilo

Jul 20, 2024

A: Hello

The $79 does not come with watermarking and DRM licenses

You can confirm here on appsumo

For the other issue

Please, share a recording and forward to hello@adilo.com

Apologies for the inconvenience

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Q: Question: Why do I have to encourage you all to screenshot the offerings on this page and limits and features?

Should we have to write emails such as these?

The offer on Appsumo included Watermarking not as part of the associated "plan" but as part of the overall deal for all users. I understand you are stripping it from plans but you cannot strip additional permissions and access not related to the monthly plans especially if they are not related to the plans but separated by the deal you offered.

The offerings for those that purchased included:
The Video Branding and Watermarking

(include image of the "FEATURES INCLUDED IN ALL PLANS")

As well as
5000 Dynamic Watermarkings Sessions per month for Tier 5 and above. (Tier 3 = 2000 sessions and Tier 4 = 3000 session)

(Include screenshots of Tiers)

Note: 2 legitimate questions have been asked and there is nothing that should allow this Question to be declined.

roadkillciscoPLUSJun 5, 2024
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Founder Team
Vivian_Adilo

Vivian_Adilo

Jun 5, 2024

A: Hello

We apologize for how this makes you feel

You will still be able to access these features

But this time, these features will purchased as an add-on

You only purchase when you need it .

Please, reach out to us on hello@adilo.com for more information

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