I can't log into my account and my videos are now not working. There is zero response from the support and zero communication. Absolutely unprofessional! Who is the founder?
Q: Server down and support is not transparent about it
I have a tier 4 and non of the videos are loading might be due to ssl certificate of their server...support is not helpfull and this has been for a very long time
Vivian- Is this bummer true? -- TRANSITION AWAY FROM LIFETIME HOSTING Effective immediately,Adilo will no longer provide lifetime video hosting While we hove proudly supported thousands of users this model for years,the reality is the cost bandwidth. storage, encoding. and related services at scale has become unsustainable.Continuing lifetime hosting would directly threaten the survivability
Q: What's going on??
I can't log into my account and my videos are now not working. There is zero response from the support and zero communication. Absolutely unprofessional! Who is the founder?
Vivian_Adilo
Sep 17, 2025A: Hello Tom
Apologies for the inconvenience
Did you share this issue on hello@adilo.com?
Please kindly share a recording of the issues you're facing through hello@adilo.com
Share Adilo
Verified purchaser
Some Problem here
Verified purchaser
I did email you guys, you don't respond!
Q: Server down and support is not transparent about it
I have a tier 4 and non of the videos are loading might be due to ssl certificate of their server...support is not helpfull and this has been for a very long time
Vivian_Adilo
Sep 16, 2025A: Hello
We sincerely apologize for the inconvenience
We are working to resolve as quickly as possible
Thanks for your patience and understanding.
Share Adilo
Verified purchaser
Same problem here
Q: Adilo is cancelling Ltd. accounts???
Is it true that Adilo is cancelling lifetime deals for users that bought them – in another words keeping their money and cancelling their accounts?
Share Adilo
Verified purchaser
Yes, it's true, trying to get Appsumo to respond on this and honor their sale for the lifetime license. There is an article on saasyrank.com
Q: This is shut down business.. ? The LTD is getting revoked and subscription is MUST.. Can you clarify..
Share Adilo
Q: Servers have been down? For how long?
When is this going to be fixed? All of my embedded videos are giving an error. I use them for trailers, courses, landing pages, EVERYTHING.
Thank you
Vivian_Adilo
Jul 20, 2025A: Hello
Apologies for the inconvenience
We are working to get this fixed immediately
Please bear with us
Share Adilo
same here
Verified purchaser
Do you have any updates? It still shows me an error.
Vivian- Is this bummer true? -- TRANSITION AWAY FROM LIFETIME HOSTING
Effective immediately,Adilo will no longer provide lifetime video hosting
While we hove proudly supported thousands of users this model for years,the
reality is the cost bandwidth. storage, encoding. and related services at scale has
become unsustainable.Continuing lifetime hosting would directly threaten the
survivability