Q: Question: Why do I have to encourage you all to screenshot the offerings on this page and limits and features?
Should we have to write emails such as these?
The offer on Appsumo included Watermarking not as part of the associated "plan" but as part of the overall deal for all users. I understand you are stripping it from plans but you cannot strip additional permissions and access not related to the monthly plans especially if they are not related to the plans but separated by the deal you offered.
The offerings for those that purchased included:
The Video Branding and Watermarking
(include image of the "FEATURES INCLUDED IN ALL PLANS")
As well as
5000 Dynamic Watermarkings Sessions per month for Tier 5 and above. (Tier 3 = 2000 sessions and Tier 4 = 3000 session)
(Include screenshots of Tiers)
Note: 2 legitimate questions have been asked and there is nothing that should allow this Question to be declined.
Vivian_Adilo
Jun 5, 2024A: Hello
We apologize for how this makes you feel
You will still be able to access these features
But this time, these features will purchased as an add-on
You only purchase when you need it .
Please, reach out to us on hello@adilo.com for more information
roadkillciscoPLUS
Verified purchaser
Your answer is a bit confusing. Are you saying we are still having it removed and being forced to purchase in order to use? Or are you saying that we will continue to be able to use without an additional purchase as indicated on the OG listing?
hello2468PLUSVerified purchaser
We were promised the DRM feature as part of the deal THAT WE ALREADY PURCHASED. "These features will purchased as an add-on... you only purchase when you need it" doesn't make sense.
1.Are you honoring your deal and allowing us to keep the DRM's we already purchased? 2. Also, the deal terms say we can purchase additional DRM's at $5 per 100. The email says $25. Which is it?