If a product with nearly 1000 near\u002Dperfect reviews is untrustworthy, how can we trust any purchase on AppSumo? I got an email that they\u0027re canceling the LTD without offering anything in exchange for what we paid for in the LTD.

Removing LTD with no recourse. | Adilo

Adilo

donnieyangPLUS

Jan 12, 2026

Q: Removing LTD with no recourse.

If a product with nearly 1000 near-perfect reviews is untrustworthy, how can we trust any purchase on AppSumo? I got an email that they're canceling the LTD without offering anything in exchange for what we paid for in the LTD.

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they responded with this:)) Please understand that Adilo’s operations and all customer accounts have always been governed by our Terms of Service](https://bigcommand.com/terms)), which you accepted at the time of purchase and which remain in full effect. Under these Terms: • We reserve the right, at our sole discretion, to modify, suspend, or discontinue any part of the service at any time, without notice or liability. • We reserve the right to terminate or delete accounts for any reason or no reason, at any time, in our sole discretion. • All customers indemnify Adilo against claims arising from their use of the service. • We reserve the right to make changes to our policies and platform at any time without notice. • In our sole discretion, we may remove or disable content that is excessive in size or otherwise burdensome to our system.
Hi AppSumo, just wondering how your communication with Adilo is going; in them keeping with their agreement? I get the message: "Switch Your Subscription Before Deadline Your account will be restricted on February 9, 2026 if subscription is not updated" I have a licence tier 5 All features above included Unlimited storage 1.2 TB bandwidth per month Unlimited video channels Unlimited users 200 min of A.I. captions and translations (one-time) 25 custom domains 1,500 anti-piracy multi-DRM licenses (one-time) 5,000 dynamic visual watermarking sessions per month I believe that honoring the commitments made to LTD users is essential to maintaining trust and goodwill. I kindly urge you to reconsider this decision or at least provide a feasible alternative
Hi AppSumo, just wondering how your communication with Adilo is going; in them keeping with their agreement? Asking because I've just received an email saying they're going to delete all of my videos in 7 days even though have the tier 4 LTD. Side Note: Was also sold upwards to their 4K Player service and spent over $300 on that for something which no longer exists: https://4kplayer.bigcommand.com
I’m reaching out with great concern regarding the recent announcement about the cancellation of the Lifetime Deal (LTD) that I purchased for your platform. As someone who invested in the LTD with the expectation of its permanence, this decision has come as a significant disappointment. I understand that businesses evolve and change, but I believe that honoring the commitments made to LTD users is essential to maintaining trust and goodwill. I kindly urge you to reconsider this decision or at least provide a feasible alternative that ensures continuity for those of us who have been loyal supporters of your platform.

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