Is Posting Publicly the Only Way to Get Support?

Question

I\u0027ve purchased Tier 2, so I\u0027m your actual paying customer. \u000a\u000aI\u0027ve been waiting over a week for a reply from your support team, but haven\u0027t heard anything back. Meanwhile, I see questions being answered here daily.\u000a\u000aIs posting publicly the only way to get any help? I\u0027m honestly considering a refund because this level of support isn\u0027t what I expected, especially if I run into issues with your product.\u000a\u000aP.S (I know you\u0027ve opened my email on day 1)

Cem_Adsby · Answer

I\u0027m truly sorry for the delay, it looks like there may have been a mix\u002Dup on our end.\u000a\u000aWe do our best to reply to all emails and tickets as quickly as possible, and I sincerely apologize if yours slipped through. Could you please forward the original message again? I’ll make sure it gets the attention it deserves right away.

abdulfx87 · Answer

Same here....never get a reply from the support even after trying to reach out multiple times. I have again asked for help yesterday and still waiting for a response. This is concerning for us.

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