Poor technical support.
I reached out to technical support to set up an account using my company email. They told me that I needed to delete the previous account created with that email to do so. I logged into the account and couldn't find that option. I asked their chatbot, and it replied that such an option didn't exist. I sent them the response from their AI, and I never heard back from them. That's the level of service.
Berkay_Adsby
Aug 18, 2025Hi Raguipa,
Thanks for sharing your feedback. Our support team reached you in a timely manner and explained the steps: go to Settings, scroll to the bottom, and click “Delete my account.” The instructions were correct, but unfortunately the AI chatbot (Chatbase) gave a wrong answer, it sometimes had hallucinations. We’ve decided not to use Chatbase anymore to avoid this kind of confusion.
In this case, the right path was exactly what our support suggested. I’ll also drop you an email directly to make sure you get this resolved smoothly.
Sorry again for the 2-taco experience, most of our users are very happy with our support, and I’ll track this issue to ensure you get the help you need.