A: We integrate with your phone directly, so there are no third party costs or services that delay your calls.

It does mean that we dont manage call recording or transcribing however. It's something that I would like thats for sure, but its going to add a lot more cost on to the users...

Permissions are coming, per user email, website live chat delegation, lead assignment and so on.

We're getting a pretty heafty list of developments we are going to be releasing, after this campaign, all requests from Sumolings are getting pushed to the top of the list too.