I really want to purchase this. I did the free trial and have enjoyed the software. It has allowed me to cancel other software for the purpose of buying this as an all-in-one. BUT...the structure of the plans is very effy. A lot like others have said, I don't need all those "users" in tier 2 or 3...maybe 3 users at most. I would prefer the extra workspace and emails in substitution for the user's. Can this be customized if I purchase tier 3? The 10 users is very excessive for my company.