Q: Ticket Support Web Clients
1. I want to add a ticket support system for my website clients who request support, updates, etc. Could I embed this system as an embedded or link to my website so I can receive support and receive requests? At this stage, they may not have a user account.
2. Can custom fields be added to the Ticket system?
mhelePLUSMar 12, 2025
Founder Team
Orvi_AgencyHandy
Mar 12, 2025A: Currently No. How do we identify who requested this ticket?
But if it's relate to survey, yes you can. You cam embed that too.
Adding custom field is in our roadmap. We have to implement it everywhere such as ticket, task, order, proposal. We will do it next quarter. you can check our roadmap.
Share
Helpful?
Log in to join the conversation