This software, now converted to ClientJoy, got off to a good start. It has very usable features and is user-friendly too. We were able to use it generally well in 2024. There are instances where their response to technical issues is delayed for days. The problem had already been resolved before we received any response from them.
However, it is now completely UNUSABLE for us. Since April 30, 2025, the calendar feature has stopped syncing on our MS Calendar. All new calendar entries are not showing on the dashboard. I have already tried reconnecting my calendar, but it hasn't solved the issue. To make it worse, the booking link that we use to schedule discovery calls with leads stopped working, too. It not only took away our schedule visibility, but it also affected our booking system.
On May 23, 2025, the email feature also went down. We cannot send emails to leads and clients from the platform, which makes it harder to monitor and track communication. This removed our ability to have our communication all in one place. Again, it affected our day-to-day operation.
These functionalities, which are now unavailable to us, have made this system unusable, putting us in an unfavorable situation. We still have to operate as usual, but at the same time, we must move our client directory and records to a new system and rebuild it. This has cost us a waste of money and time.
To rub salt into the wound, on top of all of these, their chat and email support are NOT VERY HELPFUL. They seem to be very busy (or lazy) in answering our communications and follow-ups. They do not provide any status updates, even though we consistently reach out. Despite multiple follow-ups (almost daily, and indeed more than once a week) and them being active in the chat (Nirav), they just do not respond. We are lucky to receive an "update" saying they are still working on it after 2 to 3 weeks. It is as if they do not understand that their inability (or unwillingness) to solve the issue has significantly affected our company's day-to-day operations. It is as if they do not care at all. They cannot provide a working timeline to fix the issues, so it appears that you are at the mercy of how they prioritize. The way they handle our situation and their lack of communication make it even more frustrating.
If you are looking for these functionalities, you are better off elsewhere and should avoid this software.
Even with the upgrade to Client Joy there are still not multiple pipelines that you can create as a user. There is a leads Pipeline and a Clients Pipeline but you can't have multiple pipelines in either area.
I've been asking the team about this for over 5 months now and it was supposed to be coming 2 months ago (Feb 2024) and then they were acquired so now it's on hold again with no timeline in sight.
Also though it integrates with Pabbly and Zapier it's impossible to a create a workflow that moves people from an outside booking system into the pipeline cleanly and reliably.
Lastly you can't connect a personal google Calendar only a paid version of Google Workspace.
I wanted to love this product and use it as my CRM but my patience is running out.
I will say tech support tries to be helpful and has hopped on a few calls to try to help with the automation issue and that was very appreciated even though what we discovered was simply that it wasn't possible.
PS- the opening screen each time you go to use the app is cluttered and non customizable. It's all about them and doesn't allow me to put the modules I need where I want them nor eliminate the ones asking me to do reviews for them or make referrals.
Delighted to report they just emailed us saying they will convert us to ClientJoy
Delighted to report they just emailed us saying they will convert us to ClientJoy. Enough of their feedback they received was to basically add features that were already a part of their larger product so they decided to migrate us from Agency Joy to Client Joy.
I am delighted to share my experience with AgencyJoy, an exceptional platform that has revolutionized the way I manage my agency's operations and projects. From the moment I started using AgencyJoy, I knew I had discovered a game-changing tool that would elevate our efficiency, organization, and client satisfaction.
As an agency owner, staying on top of multiple projects, deadlines, and client communications can be overwhelming. However, AgencyJoy has proven to be the perfect solution. Its robust project management features and intuitive interface have empowered me to streamline our workflows, optimize collaboration, and deliver outstanding results to our clients.
One of the standout features of AgencyJoy is its comprehensive project dashboard. The platform provides a centralized hub where I can easily track project statuses, assign tasks, manage timelines, and monitor progress. This level of visibility ensures that every team member is aligned, and I have a clear overview of our projects at all times.
Furthermore, AgencyJoy's client management capabilities have been a game-changer for our agency. The platform allows us to effortlessly organize and communicate with our clients, providing a seamless experience from initial contact to project completion. The integrated messaging system and file sharing features have greatly enhanced our client interactions, fostering transparency, and strengthening our relationships.
Another remarkable feature of AgencyJoy is its built-in time tracking and invoicing functionality. The platform enables us to accurately track the time spent on each project, ensuring fair billing and efficient resource allocation. The automated invoicing system has saved us countless hours of manual work, enabling us to focus on delivering exceptional services to our clients.
I must also highlight the exceptional customer support provided by AgencyJoy. The team behind the platform is highly responsive, knowledgeable, and always willing to go the extra mile to address any inquiries or concerns. Their dedication to ensuring a seamless user experience has been truly commendable.
In summary, AgencyJoy has transformed the way we manage our agency's projects and client relationships. Its powerful features, user-friendly interface, and outstanding customer support have made it an invaluable asset to our business. I highly recommend AgencyJoy to any agency owner or professional looking to streamline their operations, boost productivity, and exceed client expectations. Thank you, AgencyJoy, for providing such a remarkable platform!
Verified purchaser
I am hacked and had to cancel my account
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Verified purchaser
It became UNUSABLE!!!
This software, now converted to ClientJoy, got off to a good start. It has very usable features and is user-friendly too. We were able to use it generally well in 2024. There are instances where their response to technical issues is delayed for days. The problem had already been resolved before we received any response from them.
However, it is now completely UNUSABLE for us. Since April 30, 2025, the calendar feature has stopped syncing on our MS Calendar. All new calendar entries are not showing on the dashboard. I have already tried reconnecting my calendar, but it hasn't solved the issue. To make it worse, the booking link that we use to schedule discovery calls with leads stopped working, too. It not only took away our schedule visibility, but it also affected our booking system.
On May 23, 2025, the email feature also went down. We cannot send emails to leads and clients from the platform, which makes it harder to monitor and track communication. This removed our ability to have our communication all in one place. Again, it affected our day-to-day operation.
These functionalities, which are now unavailable to us, have made this system unusable, putting us in an unfavorable situation. We still have to operate as usual, but at the same time, we must move our client directory and records to a new system and rebuild it. This has cost us a waste of money and time.
To rub salt into the wound, on top of all of these, their chat and email support are NOT VERY HELPFUL. They seem to be very busy (or lazy) in answering our communications and follow-ups. They do not provide any status updates, even though we consistently reach out. Despite multiple follow-ups (almost daily, and indeed more than once a week) and them being active in the chat (Nirav), they just do not respond. We are lucky to receive an "update" saying they are still working on it after 2 to 3 weeks. It is as if they do not understand that their inability (or unwillingness) to solve the issue has significantly affected our company's day-to-day operations. It is as if they do not care at all. They cannot provide a working timeline to fix the issues, so it appears that you are at the mercy of how they prioritize. The way they handle our situation and their lack of communication make it even more frustrating.
If you are looking for these functionalities, you are better off elsewhere and should avoid this software.
Share Agencyjoy
Verified purchaser
Multiple Pipelines - not really
Even with the upgrade to Client Joy there are still not multiple pipelines that you can create as a user.
There is a leads Pipeline and a Clients Pipeline but you can't have multiple pipelines in either area.
I've been asking the team about this for over 5 months now and it was supposed to be coming 2 months ago (Feb 2024) and then they were acquired so now it's on hold again with no timeline in sight.
Also though it integrates with Pabbly and Zapier it's impossible to a create a workflow that moves people from an outside booking system into the pipeline cleanly and reliably.
Lastly you can't connect a personal google Calendar only a paid version of Google Workspace.
I wanted to love this product and use it as my CRM but my patience is running out.
I will say tech support tries to be helpful and has hopped on a few calls to try to help with the automation issue and that was very appreciated even though what we discovered was simply that it wasn't possible.
PS- the opening screen each time you go to use the app is cluttered and non customizable. It's all about them and doesn't allow me to put the modules I need where I want them nor eliminate the ones asking me to do reviews for them or make referrals.
Share Agencyjoy
Verified purchaser
Delighted to report they just emailed us saying they will convert us to ClientJoy
Delighted to report they just emailed us saying they will convert us to ClientJoy. Enough of their feedback they received was to basically add features that were already a part of their larger product so they decided to migrate us from Agency Joy to Client Joy.
Sweet.
Share Agencyjoy
Verified purchaser
Finally a CRM I LOVE!
I am delighted to share my experience with AgencyJoy, an exceptional platform that has revolutionized the way I manage my agency's operations and projects. From the moment I started using AgencyJoy, I knew I had discovered a game-changing tool that would elevate our efficiency, organization, and client satisfaction.
As an agency owner, staying on top of multiple projects, deadlines, and client communications can be overwhelming. However, AgencyJoy has proven to be the perfect solution. Its robust project management features and intuitive interface have empowered me to streamline our workflows, optimize collaboration, and deliver outstanding results to our clients.
One of the standout features of AgencyJoy is its comprehensive project dashboard. The platform provides a centralized hub where I can easily track project statuses, assign tasks, manage timelines, and monitor progress. This level of visibility ensures that every team member is aligned, and I have a clear overview of our projects at all times.
Furthermore, AgencyJoy's client management capabilities have been a game-changer for our agency. The platform allows us to effortlessly organize and communicate with our clients, providing a seamless experience from initial contact to project completion. The integrated messaging system and file sharing features have greatly enhanced our client interactions, fostering transparency, and strengthening our relationships.
Another remarkable feature of AgencyJoy is its built-in time tracking and invoicing functionality. The platform enables us to accurately track the time spent on each project, ensuring fair billing and efficient resource allocation. The automated invoicing system has saved us countless hours of manual work, enabling us to focus on delivering exceptional services to our clients.
I must also highlight the exceptional customer support provided by AgencyJoy. The team behind the platform is highly responsive, knowledgeable, and always willing to go the extra mile to address any inquiries or concerns. Their dedication to ensuring a seamless user experience has been truly commendable.
In summary, AgencyJoy has transformed the way we manage our agency's projects and client relationships. Its powerful features, user-friendly interface, and outstanding customer support have made it an invaluable asset to our business. I highly recommend AgencyJoy to any agency owner or professional looking to streamline their operations, boost productivity, and exceed client expectations. Thank you, AgencyJoy, for providing such a remarkable platform!
Share Agencyjoy