The CRM is easy to use and straightforward. Everything is nicely laid out. My only issue is the automation. It would be great if leads that come in via a form could be automatically added to an email sequence. Currently, you have to manually add leads to an email sequence. This feature is on the roadmap, but I think this feature should be a priority and be available asap. If you manually contact leads this CRM works great for you. If you are looking to give away a lead magnet and automatically start following up with leads, the CRM can not handle that yet. The AI email writer also works well but they only give you 200 AI responses per month. Other than that, everything works well so far I just think the automation needs to be improved asap.