This has been the worst experience I've had with a software provider.

The support is horrible and basic questions about the functionality go unanswered when I send an email to support@agentforce.us.

Firstly, the training videos provide the bare minimum and lacks depth.

I am experienced with other CRM tools and this is a shell, and that's a shame because it has potential to be a great tool.

It lack email marketing and automations functionality. All catergories and tags where set up according to the videos that were provided but email automation does not work. I tried to reach out to their support team and it's 8 days and counting ... no response.

If you bulk upload Contacts you have to delete them one by one if you uploaded the wrong csv.

They have email templates are coded the software and cannot be changed even if you delete it from the user-side. They say you can change it but when you take a deeper dive, it can' t be changed.