A: Hi there, we endeavour to respond to all queries within 24 hours. I've personally just cleared the backlog there, so hopefully i've already taken care of you.

But if not, please reach out again (ideally via the chat feature on the site) and we will get you looked after :)

All we need is your licence key an relevant email and the backend guys can have you sorted.

All the best,
Eoin
Team Aikido