Q: Comparison of the new deal to the old deal.
1. Account Flexibility: Any updates on changing LinkedIn accounts for the Agency Plan or others? Previously, it stated that once connected, accounts can't be changed, and banned accounts aren’t replaceable, which frustrates buyers.
2. Policy Transparency: What steps have been taken to ensure that all policies, especially regarding account and code usage, are clearly communicated before purchase? In the past, the support team provided inconsistent answers.
3. Redemption Process: Has the redemption process for onboarding codes been streamlined to automatically allocate all purchased seats without needing support? I've had to contact support to redeem my remaining seats.
4. Code Expiration Policy: Any updates on the 60-day expiration policy for redeeming unused codes, particularly for customers with multiple seats?
Aleksandar_Aimfox
Nov 5, 2024A: Hey MByQ! Let's get at it.
1. Account Flexibility: Now you can freely change your LinkedIn accounts and use your acquired seats as you wish!
2. Policy Transparency: Honestly, we learned a lot from our previous low-scale LTD promotion. You will not see any inconsistencies this time around.
3. Redemption Process: Yes - now you can claim your seats without contacting support, through the Aimfox dashboard. However, should you need guidance, we have 24/7 support and our response time is currently under a minute.
4. Code Expiration Policy: You have to claim your seats within 60 days, however you don't have to connect your LinkedIn accounts.
I tried to be as straight forward as possible in providing these answers, to avoid any potential confusion. As you can see we "heard" the feedback we collected over the previous period and more importantly we made sure to implement everything needed for this promotion to be a success.