Q: Need explanation for credit usage
Hi, I bought T1 and generated less than a dozen good images; I generated others which I had to reject and the system indicated it was credited. Now I am checking my credits and it shows that I have only 430 out of the 500 I had. Can you please explain about credit usage as each image indicated I was using 1 credit each.
Thank you
Neil_Airbrush
Aug 26, 2025A: Hi, sorry for the delay in getting back to you and thanks for your patience.
Each generated image uses credits, even if the result isn’t exactly what you expected. We do provide a few credit refunds initially to help new users get comfortable with the platform, but ongoing refunds aren’t automatic.
If you feel something went wrong with your credits or you’d like us to take a closer look at your account, please reach out to us directly through the chat support option at the bottom right corner of your dashboard and we’ll be happy to help further.
Cheers,
Neil
info9517XPLUS
Verified purchaser
No response to my question and my credits keep going down even though I give a thumbs down for the images that are not created as described. Please advise as I need to know if this is a normal pattern as I test this platform to make determination if it does what is expected. Thanks much
Hi,
Feel free to contact us directly using the chat support option located in the bottom right corner of your dashboard. We will be glad to assist you further.
Cheers,
Neil