4.7
Taco ratings
Airfive is praised for its effective AI-powered email automation, easy setup, and personalized responses that retain a human touch. Some users have experienced occasional lag and minor AI mislabeling issues. With an overall positive rating of 4.7 and a 60-day money-back guarantee, it's worth considering Airfive to streamline support operations for just $59.00.
AI-powered summary of customer reviews
Verified purchaser
Worth every Taco
I have been looking at this product since the last 3 weeks.I needed to free up time instead of answering so many emails.I have just bought back time I can use in other parts of my business which is phenomenal.Worth every 🌮
JeremyRedman_airfive
Jul 10, 2025Heyyy there!!! Appreciate your comment here ;) makes me excited to keep delivering value for those who care!
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Verified purchaser
Really solid support solution
This really helps me as I manage multiple businesses and brands, it allows me to centralise support and separate businesses by workspace. Great product so far!
JeremyRedman_airfive
Jul 10, 2025Hey Andrew!!!! Thanks for this!! It does make for a good centralized support tool! Good point ;) lucky to have you as a part of the lazy empire community
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Verified purchaser
Exactly What I've been looking for....
I run several businesses and I'm a one-man show. This tool has made my life so much easier when it comes to managing our support emails and staying on top of requests. I love all the Lazy products as they help me scale my efforts without having to hire additional people. Thanks for bringing this to the people!
JeremyRedman_airfive
Jun 19, 2025Hey Brandon! Thanks a million for this!!! Truly appreciate you taking time to write it. Given you’re a one man show this is exactly why we built it ;) stay engaged!!
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Verified purchaser
Great idea but rough arround the edges
I am currently searching for a new helpdesk solution, and this one initially seemed very promising. I uploaded all my support emails, connected my support email account, and let it work its magic.
The first issue I noticed is that IMAP is not fully supported. Why is that? Who uses Gmail for their company email? While it works for now, this limitation is puzzling.
Another concern is that the AI labeled a significant number of emails as marketing emails when they weren’t. Only the most obvious cases were identified correctly. That’s somewhat acceptable, but why can’t I manually create a reply for those emails? Every AI tool I’ve used can generate replies even without full context. Correct me if I’m mistaken.
Does the AI improve over time, similar to ChatGPT? I couldn’t find any indication of that, but I believe this functionality is vital for a tool like this.
Additionally, many essential helpdesk features seem to be missing, though I hope they will be added in the future.
The biggest issue for me, however, is how buggy the platform is. Loading times are excessively long, the dashboard frequently appears blank, and switching between mailboxes often results in more delays.
I’ll monitor how this tool evolves, as it would be disappointing to see such a great idea fail to succeed.
JeremyRedman_airfive
Jun 19, 2025Hey Maximilian - as you know we’ll keep improving!! Thanks for the feedback as we hear all of it ;)
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Verified purchaser
Automation all the way!!!
Being able to automate support queries is a lifesaver. As a one person business it can take up a great deal of time - that's time that could be spent making products and services even better and growing the biz. Now I can have the best of all worlds. Bought other tools in this stack, TaskMagic, LazyLeads and Mailead...absolutely brilliant including the team who are very responsive in the community!
JeremyRedman_airfive
Jun 19, 2025Hey hc - yes!! It really helps supporting customers or general inquires especially where you’re a small team. That’s why we did it! I appreciate you writing this in!
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