info0533FQ: How do I escalate an issue the customer support?
Why has customer support not responded to my inquiry from July 2024? I had an issue that occurred July 2024, and I haven’t been able to use this software since I purchased it from Appsumo. I’ve been requesting email support for months and no one has confirmed receipt of my inquiry.
airloupe
Nov 26, 2025A: Hello info,
Sorry for the lack of support in the past. My name is Adrien and I took over the Airloupe website. I'm going to work toward improving the service and we also have a chat widget & public roadmap for you to reach out directly and suggest what we can build next.
@AdrienVillez
same issue...store setup a while ago and was fine, but nowadays it doesn't work and support is non responsive...I figured they had gone out of business, so very surprised to see them here again
Verified purchaser
This is asinine and, quite frankly, unacceptable. After seven months of unresponsiveness, our company is convinced—this is a rug pull.
Hello Dinosauraus,
The Store is on our roadmap. We are aware it needs improvement and fixes. I'm not sure yet if I want to take it offline or mark it as Beta, but it is on the roadmap. We are going to prioritize our time and energy on features and fixes that get the most requests, so come and vote here: https://roadmap.airloupe.com
@AdrienVillez