4.6
Taco ratings
AITable.ai has received praise for its intuitive interface, powerful project management capabilities, and potential for growth. Customers have also appreciated the responsive customer support. However, there have been some concerns raised about limited AI chatbot messages and mobile UX challenges. Despite these minor issues, AITable.ai remains a solid choice for those seeking a versatile database tool. Additionally, with a 60-day money-back guarantee, it's worth considering for those interested in trying it out.
AI-powered summary of customer reviews
Verified purchaser
Promising Start, But Misses the Mark on Flexibility and User Empowerment
As a long-time Airtable user and an enthusiast for AI-enhanced workflows, I was thrilled to discover AITable. The concept of combining the versatility of a table-based database with AI features sounded like the perfect solution, especially for users like me who rely heavily on custom automation and data manipulation. However, after diving into the software, I’m left feeling like it hasn’t quite lived up to its potential—yet.
While AITable has a lot of promise, it seems to miss the point of its name: empowering users with AI-driven capabilities. The biggest disappointment for me is their decision to restrict AI functionality to their in-house implementation. Unlike Airtable, which has always been somewhat rigid about how it integrates new features, I had high hopes that AITable would break the mold and offer true flexibility. Specifically, I hoped for the ability to use my own API keys and models, enabling advanced use cases like filling fields dynamically with AI formulas and customizing workflows at a granular level.
Unfortunately, this is not on their roadmap, as confirmed by their team. The refusal to allow users to bring their own AI keys (BYOAK) or choose their preferred models feels like a step backward. It places unnecessary limitations on what could be a game-changing platform for power users and innovators. Instead of focusing on flexibility, AITable appears to be taking a similar approach to Airtable by gating the AI functionality within their ecosystem.
This lack of openness is disappointing. I invested in AITable hoping it would someday cater to advanced workflows, but their current direction seems to mirror the frustrating limitations of other platforms. While the software has potential and could be a great tool for more basic use cases, it’s not the solution for those who want true AI integration without being locked into proprietary systems.
I’ll continue to watch their development, but for now, it feels like a missed opportunity to truly redefine what AI-enhanced tables could be.
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Verified purchaser
Cool Product Bad customer support
They struggled to help with a basic access requests. I would say if you don't expect to need any support this is a good product.
Gary_AITable
Oct 28, 2024Hi MarkD, I apologize for any inconvenience caused. We typically respond to inquiries within 24 hours. It’s possible that your email didn’t reach us correctly or may have ended up in the spam folder. Could you please let us know the subject of your email or resend it to support@aitable.ai with your AppSumo name, "MarkD," in the subject line? We’ll make sure to get back to you as soon as possible.
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Verified purchaser
Downtime with no support message, can't compete with big guys
I was excited at first, as it's a great alternative to Airtable, but the more time passes, the more it feels like the team is understaffed.
There is still no N8N integration.
We are currently in the 5th hour of a downtime and no team member have posted a message about it. We are left in the unknown as to why there is downtime, who is working on it, are they even aware?
If they want to become a real alternative to Airtable, they need to work on their reliability and team support.
Gary_AITable
Aug 7, 2024Hi Clement, sorry for the inconvenience. Due to an issue with Google's CDN, we experienced some downtime, and we sincerely apologize for this. We addressed the problem immediately after it occurred and had it resolved approximately 5 hours before your comment. We also responded to all the received messages. If you sent a message to our support email or used the feedback form, we should have...
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Verified purchaser
Disastrous support
I bought AITable Tier 3 on AppSumo and relied on the good reviews. I simply ignored the bad reviews. A big mistake!
When entering the email address to activate the product, I unfortunately made a typing error. As a result, the product was registered to the wrong email address. You do not create a password during activation, but always receive a link by e-mail to log in. As a result, I was able to test the software for 4 days. There are a lot of bugs in the software and every time you report a bug you need to enter in a form around 10 different fields. The software was promoted as similar to AirTable, but it is far behind the functions of AirTable.
After 4 days I was loggen out when restaron the Computer and the I was not able to log in to AITable. I have now tried for over two weeks together with AITable and AppSumo to correct the incorrectly entered email address, but AITable was obviously not able to do this.
They must be a really high-tech company if they can't even manage to change an admin email address.
AITable's proposed solution: I should return the product to AppSumo. And I was happy to do so.
My question is: if AITable can't even manage to customize a simple admin mail address. What is the support like when you have a “real” problem?
I can't recommend AITable to anyone.
Gary_AITable
Aug 6, 2024Hi PE_GER, we have done everything we can to assist with your account issue, but the entire LTD campaign involves the account systems of two platforms. We have communicated with you alongside the AppSumo officials, and unfortunately, this issue cannot be resolved. We hope you can understand. We ourselves do not offer an LTD plan; once the AppSumo campaign was discontinued, we were unable to...
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Verified purchaser
Has a great potential, but it needs more flexibility and localisation
I’m starting to use this tool to help drive some of my agency data, but I found it to be very USA-oriented by default. There are some very nice options to localise it per your needs, but it fails to do so in many other ways. Weeks start on Sundays in the calendar view and this cannot be changed. The tool uses dots instead of commas for currencies. Moreover, it is unable to set the default currency format within the currency column, making it tedious and manual to adjust every time you open a new currency column. Some currency settings when you go deeper in formula views are much less flexible which is counterintuitive for an AI tool and counterproductive for a tool that needs to help you to be more productive...
I would also like to have widgets more customisable (or more AI?), to have an option to follow the (filtered) views data instead to be locked to the view of preference...
I just scratched the surface so it may be more (good and the bad) but these are the things I would change immediately to make it more (out of USA) friendly.
Gary_AITable
Aug 3, 2024Hi e203847c65ff4fbd8178d441516f8980, thanks for your review. To be honest, there are hundreds of regions that require localization, and due to limited team resources, we can only continually optimize as much as possible but cannot achieve 100% satisfaction immediately. I hope you can understand this.
Regarding the issues you mentioned, some might be based on misunderstandings. Please allow me to...
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