I am writing to express my dissatisfaction with the program Impulze.ai, which I purchased via AppSumo. I expected a seamless and user-friendly white label web experience, but the reality fell short.

One of my primary concerns was that despite setting up my white label web platform, the user interface still showed Impulze.ai's branding. I invited a test user, "Karolina," and found that she was seeing Impulze.ai's information instead of my web platform's name. This is a significant issue, considering the very essence of white-labeling is to enable my brand identity to shine, not the service provider's.

Moreover, the new user activation information that "Karolina" received was not aligned with my domain information. It gave the impression of inconsistency and unprofessionalism, which is not the image I intend to project to my users.

Upon logging in and accessing the dashboard, all new members could see "My Plan" and "My Credit Summary" with an active plan name "Impulzeai_tier4". Again, this information is irrelevant to my users and should be hidden or branded appropriately.

Customer support has been less than stellar in this situation. Responses have been slow, and I have yet to receive any concrete information or solutions to address these concerns. It is my hope that the Impulze.ai team takes this review into account and makes the necessary improvements.

It's not all negative though. One commendable aspect of Impulze.ai is the ability to find all influencers by location and hobby. This feature is valuable and works as expected, providing a unique selling point for the platform.

However, in its current state, the white-labeling feature is quite misleading and does not live up to the promise. I hope Impulze.ai takes this feedback into account and rectifies these issues promptly so I can invite users to my project without any further hindrances.