Verified Purchaser badge

Verified purchaser

Member since: Jan 2023Deals bought: 6
2 stars
2 stars
Posted: Sep 22, 2024

Looks promising but its not easy to use

I have been Albato for last 1 month and here is my honest review who has some software background...
1. As they mentioned No Coding / Technical skills required, its not like that. This requires you to have technical knowledge.
2. UI is not easy.
3. Very bad technical support. Its been 1 month, they couldn't even solve my 1st technical query. They take long hours to reply you, sometimes days. You have lot many other work in the life, you cannot sit all the time to wait for the reply.
4. I have used free versions of Make, Integrately, Pabbly Connect. They are much better than Albato as they provide very easy UI. For me Albato didn't work on the day 1 and after that its really annoys me to visit again.
After the bad experience of 1 month, I am gonna claim for refund.

Founder Team
Wenddy_Albato

Wenddy_Albato

Sep 23, 2024

Hey, NAV65684!

We are sorry to hear of your negative experience with Albato.

We designed our entire platform so that it can be used without the need for coding. App Integrator, specifically, is a feature that requires the user to have a general understanding of an API's structure in order to transfer the information from the app's documentation to our platform. We’ve created various tutorials to guide users through steps that might be a bit more complex. Have you had the chance to check them out?
• Help Center (https://wiki.albato.com/en/) - general documentation on how to use the platform.
• Blog (https://albato.com/blog/all) - posts with step-by-step instructions on how to connect the apps and create automations.
• App Integrator (https://coda.io/d/Builder-EN_d05nbksrqQV/App-Integrator_suKSb#_luv9a) - detailed instructions on how to fill in each section of the Integrator.
We also have a YouTube channel with practical videos showcasing different use cases (https://www.youtube.com/@albato-nocode-platform) and an Academy offering free basic and advanced courses for those who want to dive deeper (https://academy.albato.com/).

Regarding our UI, we are constantly making several improvements to our interface to make it more intuitive and easier to use. In fact, we're working on a major update that will allow users to work with automation workflows in a new format! Could you share with us what you found challenging or difficult to use in Albato’s interface?

Could I also ask you to email me at w.dias@albato.com with the details of your Albato account? That way, I will be able to check your dialogues with our team and take a closer look at your requests.

Thank you for taking the time to leave this review. Your feedback is important to us, and we’d be happy if you’re willing to give our platform another try. We will do our best to resolve all your questions soon and allow you to explore the full potential of our platform!

If you’re interested in updating your review in the future, you can use this Taco Review Change Form: https://tacochange.paperform.co/

Helpful?
Share
Ratings