Trying to integrate with Xero and support limited
I have been reluctant to write this review hoping that my experience of Albato so far was going to change but it appears not. I started using Albato a few months ago to automate some tasks between Wordpress, Stripe and Xero. Albato claim that they offer support for Xero API but my experience so far has been less than impressive. Connecting to the API following their instructions didn't work and took Albato tech support over a week to fix. I then attempted to automate the creation of a customer in Xero from Wordpress but it doesn't work and simply says error - with no clues to what has gone wrong leaving me no method to resolve it. Reaching out to support has been met with radio silence for over 3 weeks so far. Deeply disappointed. Seems like they have not actually tested the API after writing the code?!
Wenddy_Albato
Nov 27, 2024Hey there!
Thank you for sharing your experience and for bringing this to our attention. We sincerely apologize for the difficulties you’ve faced and for the delays in addressing your concerns. Your feedback is invaluable as it helps us identify areas for improvement.
We have forwarded your case to our Support Manager, who will thoroughly analyze the situation and determine the best way to assist you in setting up the desired automation. You will be contacted shortly with a resolution.
We appreciate your patience and hope to make this right for you!