Verified purchaser
WARNING
I purchased TIER2 in November 2024 and haven't used it to this day. I saw on the website that I could request technical support to create an automation with their help, but after a month of waiting and exchanging emails with support, I received a response that they wouldn't do it because it was against company policy, since my license was LTD and not a recurring subscription. Their response is below:
Consulted with the team - thank you for your patience.
It appears that there were internal changes within the Custom Solution team, and unfortunately, your request was lost in the process. We sincerely apologize for the inconvenience.
Additionally, under the team’s updated guidelines, support for setting up custom automations is provided only to clients on paid monthly plans, and not to those with Tier licenses. However, you are always welcome to reach out to our technical support team via chat with any questions—we’ll be happy to assist you.
Regarding your specific case:
It is quite complex, and unfortunately, Albato currently cannot fully support it with existing integrations. At this time:
We do not offer a YouTube action for video creation.
We do not have an integration with X-Runway.
We support Gmail, Google Sheets, Hugging Face, Google Drive, and OpenAI.
Very Disappointed!
Wenddy_Albato
Nov 19, 2025Hi MQuerini,
Thank you for sharing your experience and I am truly sorry for the frustration this situation has caused.
You are absolutely right to expect clear communication and timely support. We sincerely apologize for this and have already adjusted our internal processes so that such cases do not repeat.
To clarify the policy part. The custom automation setup that you saw on our website was a limited promotion for new customers on our regular recurring subscription plans, not for lifetime deal licenses. I completely understand how disappointing it is to discover this only after you have already purchased and waited, and I am sorry that this was not communicated more clearly from the start.
Regardless of license type, you can always contact our technical support team via chat in Albato with any questions about creating or debugging your automations, and we will gladly help, explain the logic step by step, and suggest how to build the scenario.
Regarding your specific use case. It is quite advanced, and at this moment Albato does not yet fully support all parts of it out of the box. In particular, we do not currently have a YouTube "create video" action or an integration with X Runway. We do support Gmail, Google Sheets, Hugging Face, Google Drive, and OpenAI, and these parts of your workflow can be built in Albato.
Because some of the services and actions you need are not available as ready-made integrations, we offered two options:
Use our App Integrator tool to create the required integrations and actions on your own inside Albato, without needing to wait for native connectors.
Submit a request to add the needed services to our public roadmap so that other users can upvote them and we can prioritize them accordingly: https://roadmap.albato.com/public
We fully understand your disappointment and respect your feedback. If you decide to give Albato another try, please contact us in the in app chat, and we will do our best to help you design the optimal scenario within the current capabilities of the platform, or advise on realistic alternatives where something is not yet technically possible.
Thank you again for taking the time to write this and for being an Albato customer.