Misleading Product - Transparency Concerns
The Good:
The platform is user-friendly and intuitive, making it straightforward to set up and manage reviews.
The Bad:
Transparency Concerns: The promotional materials imply greater flexibility than what is actually offered. The "white label" feature merely allows for the removal of branding on widgets, which doesn't align with the traditional full customization expected of white label services. Moreover, the platform limits users to connecting only one account per platform, a significant restriction that isn't disclosed upfront. This limitation can be misleading for businesses that need a scalable review management solution.
Bullet Points:
1. The "white label" feature is disappointing, offering only logo removal.
2. Costs $200 to set up a single account, which may not justify the expense.
3. Lacks upgrade options to address these limitations.
Detailed Feedback:
I opted for the highest tier under the impression that it offered both White Label and Unlimited Reviews. Upon using the platform, I discovered that the white label capabilities were restricted to hiding some branding on the provided widgets, which was disappointingly inadequate. Additionally, it is concerning that the last significant update to the product was made over a year ago, which raises questions about the ongoing development and support commitment.
Furthermore, the platform only supports linking a single account per review platform. This is a critical limitation for those who need to manage multiple client accounts or operate multi-location businesses. The advertised features of "Unlimited Websites," "Unlimited Reviews," and "Unlimited Pageviews" are technically correct but misleading, as they are constrained to a single account per service.
Who Should Use This Product?
JustReview is best suited for single-location businesses with high traffic, where these limitations might not impact the utility of the service.
Final Thoughts:
While I'm accustomed to the upselling nature of AppSumo offers, the lack of additional payable options to overcome these fundamental limitations was surprising. My intention with this review is to provide an honest perspective that might help others make a more informed purchasing decision.
Additional Resources:
For those interested in seeing the platform in action, I’ve created a video walkthrough available here:
https://www.loom.com/share/fd0b55f535f54891a8f0e5a5e369a35e