I tried redeeming this today. The alphacx/appsumo redemption page froze when I tried to actually activate my alphacx account. Now I can't even get back to that redemption page, sadly. So I'm stuck between actually registering and actually having an account. :(
Founder Team
DOEtela+AlphaCX
May 9, 2024
Hi Bryan,
I’m sorry about your experience, please check your email.
The interface is clear and very smooth, but unfortunately, I encountered several problems while using the product, so I can't use it.
For example, there is no option to specify a username in the SMTP settings. In my case, this unfortunately results in me not being able to set an email.
In addition, also pre-chat fields are not adjustable and there are not so many automation options available.
The support team has not responded to my inquiries so far, unfortunately. Therefore, I assume that the support does not respond so quickly.
In my opinion, it is also strange that the company only accepts information from people who are over 18 years old. At least that's what the conditions say. What if a minor writes an email with a question?
Very pity everything, because the product has quite potential.
Founder Team
Muna.AlphaCX
May 9, 2024
Hi Giu,
Thank you for your honest review. I sincerely apologise for the experience you have had. We are a small team overwhelmed with a lot of customers with support needs and the time zone is not helping either, however, we are not making excuses. Please send an email to me at munachi.nwuju@alphacx.co and I will personally take up your issue.
bad start..cant register and no one help..refund wait for 3 days buy again.. and again happen 1.register fail in safari 2.login fail 3.support no response 4.not white label 5.ticket home page to namecheap.com 6.kb articles not found 404 7.some page go to cpanel 8.inivte customer no any email. 9.create ticket not viewable etc... bad ending also..
Founder Team
Muna.AlphaCX
May 9, 2024
Hi Squallhk
We apologise for your experience but we did request for your account details to troubleshoot via email and the AppSumo QandA section.
It’s okay if you request a refund, nonetheless, we are willing to give you a free year of our Alpha plan.
Verified purchaser
Froze on registration.
I tried redeeming this today. The alphacx/appsumo redemption page froze when I tried to actually activate my alphacx account. Now I can't even get back to that redemption page, sadly. So I'm stuck between actually registering and actually having an account. :(
DOEtela+AlphaCX
May 9, 2024Hi Bryan,
I’m sorry about your experience, please check your email.
Regards
Share AlphaCX
Verified purchaser
An Incomplete Alpha
This product feels unfinished. Google Workspace is not supported. The UX needs an audit and a lot of work. IMAP emails come in and then disapear.
Muna.AlphaCX
May 9, 2024We sincerely apologise and we are working round the clock to get things to run smoothly
Share AlphaCX
Verified purchaser
Unfortunately not yet ready for use
The interface is clear and very smooth, but unfortunately, I encountered several problems while using the product, so I can't use it.
For example, there is no option to specify a username in the SMTP settings. In my case, this unfortunately results in me not being able to set an email.
In addition, also pre-chat fields are not adjustable and there are not so many automation options available.
The support team has not responded to my inquiries so far, unfortunately. Therefore, I assume that the support does not respond so quickly.
In my opinion, it is also strange that the company only accepts information from people who are over 18 years old. At least that's what the conditions say. What if a minor writes an email with a question?
Very pity everything, because the product has quite potential.
Muna.AlphaCX
May 9, 2024Hi Giu,
Thank you for your honest review.
I sincerely apologise for the experience you have had.
We are a small team overwhelmed with a lot of customers with support needs and the time zone is not helping either, however, we are not making excuses.
Please send an email to me at munachi.nwuju@alphacx.co and I will personally take up your issue.
Please bear with us.
Share AlphaCX
Verified purchaser
everything not ready
bad start..cant register and no one help..refund wait for 3 days buy again..
and again happen
1.register fail in safari
2.login fail
3.support no response
4.not white label
5.ticket home page to namecheap.com
6.kb articles not found 404
7.some page go to cpanel
8.inivte customer no any email.
9.create ticket not viewable
etc...
bad ending also..
Muna.AlphaCX
May 9, 2024Hi Squallhk
We apologise for your experience but we did request for your account details to troubleshoot via email and the AppSumo QandA section.
It’s okay if you request a refund, nonetheless, we are willing to give you a free year of our Alpha plan.
Share AlphaCX