Name: An Incomplete Alpha
Item: AlphaCX
Rating: 1
Author: ThomasUmstattd

Group

Software

Customer experience

Sub category

Customer support

Product tag

Customer communication platform

Product type

Best for

Ecommerce

SaaS

Alternative to

Intercom

Salesforce

Zendesk

Integrations

Facebook

Gmail

Instagram

Whatsapp

Operating system

Browser-based

Features

White label

Unlimited WhatsApp messaging (powered by Twilio)

No codes, no stacking—just choose the plan that’s right for you

You must activate your license within 60 days of purchase

Ability to upgrade or downgrade between 3 license tiers

Only for new AlphaCX users who do not have existing accounts

Welcome from AlphaCX!

CEO/Co-Founder

<h4 class=""><b>AlphaCX is an omnichannel communication platform that can scale up your customer support—minus the extra workload.</b></h4>

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<p>Whether you’re handling queries via email, social media, or messenger, AlphaCX lets you<b> engage with customers across channels with one inbox</b>.</p>

<p>Connect to Facebook, Instagram, Twitter, and WhatsApp, or <b>embed a live chat widget on your website</b> to stay connected with your customers.</p>

<p>Plus, you'll be able to <b>leverage third-party integration</b>s and streamline all of your support processes at scale.</p>

<p>
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<h5 class="" style="text-align: center; "><i>Engage with your customers via email, messenger, social media, and an embeddable live chat widget.</i></h5><p>AlphaCX lets you manage Service Level Agreements (SLAs) with  built-in automation  tools, so you can trust your customers.</p>

<p><b>Automate SLAs using custom parameters or deadlines </b>to improve your turnaround time and overall quality of support.</p>

<p>Want a quicker way to respond to feedback? <b>Create email and SMS templates with dynamic placeholders</b> for customer info.</p>

<p>You can even <b>automatically send notifications and escalations to team members</b>, ensuring that tickets are handled ASAP.</p>

<p>
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<h5 class="" style="text-align: center; "><i>Save time delivering quality customer support with automated SLAs and ticket settings.</i></h5><p>AlphaCX lets you <b>create your own knowledge base</b> to answer customer queries and reduce workload for your support team.</p>

<p>You can <b>easily publish articles with helpful info </b>on your products or services, as well as cover essential FAQs.</p>

<p>This resource can help customers resolve loads of smaller issues, which frees up your team to focus on more complicated tickets.</p> 

<p>
        <div
          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="alphacx-3"
        >
            <img
                class="story-inline-image z-depth-2"
                src="https://appsumo2-cdn.appsumo.com/media/stories/images/alphacx-3.png?optimizer=gif"
                alt="Customer support portal"
                srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/alphacx-3.png?width=495&optimizer=gif 450w,
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<h5 class="" style="text-align: center; "><i>Create a knowledge base that empowers customers and minimizes workload for your support team.</i></h5><p>With AlphaCX, it’s easy to export detailed reports that <b>track team productivity and analyze the customer experience</b>.</p>

<p><b>Export support tickets in PDF and CSV formats</b> to deliver regulatory reports that reflect the quality of your customer support.</p>

<p>You can also fully customize your analytics dashboard and reports by sorting data by category, date, and status.</p>


<p>
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          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="alphacx-4"
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            <img
                class="story-inline-image z-depth-2"
                src="https://appsumo2-cdn.appsumo.com/media/stories/images/alphacx-4.png?optimizer=gif"
                alt="AlphaCX dashboard"
                srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/alphacx-4.png?width=495&optimizer=gif 450w,
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                width="850" height="500"
                loading="lazy"
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<h5 class="" style="text-align: center; "><i>Generate reports that analyze team productivity and the customer service experience.</i></h5><p>When people say they love vintage throwbacks, they usually don’t mean old-school customer support. (<i>“They told me I can submit an official request via fax or carrier pigeon.”</i>)</p>

<p>Luckily, AlphaCX streamlines your customer support, so you can tackle more tickets without overwhelming your support staff.</p>

<p>Scale your support with ease.</p>

<p><b>Get lifetime access to AlphaCX today!</b></p>

Productivity

Support

Scale your customer support and improve turnaround time across multiple channels

AlphaCX

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