Amwork Reviews

I’ve been using Amwork for lead, CRM, and pipeline deal management, and it has truly transformed the way we handle our sales process. The platform is incredibly user-friendly and has streamlined our workflow, making it easy to track leads and manage deals from start to finish. The robust features allow us to stay organized and focused on closing more deals efficiently. Additionally, the support team is fantastic and responsive, which adds to the overall positive experience. I highly recommend Amwork to any business looking to improve their sales pipeline and CRM management!

Deal page says CNAME and mentions time tracking ability.
However after buying the full stack I couldn't find these anywhere. Eventually found in the questions/comments that they "plan" to add time tracking some day though it might not be included in the current level. Also they claim that they do have CNAME in that you can add a subdomain to their account, ie. "yourcompany.amwork.com" which isn't CNAME.
I asked this question in the deal page and it's one of the only ones that wasn't responded to. Seems they're hoping that they got away with the lies... ?

I have been in sales and supervising sales for over 22 years.

I have always been on the lookout for a lifetime deal (LTD) CRM because one of my biggest expenses is CRM.

There have been several offers, but this one is the most professional you can get for the price.
You can buy it and test it for 60 days, and even if you miss out on the LTD, it still is an unbeatable monthly subscription for the price; similar options will cost you much more per month.

For example, I appreciate that it can generate mandatory files while changing deal stages (this is great for maintaining data accuracy on manual inputs and for training personnel).

It offers VOIP integrations and email integration with the option to have a shared email, like info@yourdomain.com, that can be answered by different agents.
It has features that are sometimes not found in other much more expensive CRMs

I just wish for automation on repetitive deals and automatic messaging to clients.

The support emails have been very prompt.

If this is the initial phase, it will be a very, very promising future.

I’ve tested SuiteDash, Blue, NinjaPipe, and Flowlu, but Amwork stands out as the best for me. The design is excellent—clean, intuitive, and not overwhelming like SuiteDash. The dashboard is streamlined, and everything loads quickly. I also appreciate that they’ve built in analytics that I used to track manually in Excel, like meeting no-show rates. These aren’t common features but are incredibly useful.

However, some important features are missing. There’s no integration with Make.com or Zapier, which makes it hard to bring in leads from Webflow forms. I also can’t connect my Google Calendar, so the scheduling tool isn’t usable at the moment.

I noticed new modules like Marketing are in the works, but I’d recommend focusing on completing the current features first, especially the core ones. In the future, it would be great to see PDF signature functionality, invoicing with payment options, and a client portal for collaboration. Keep up the good work!

Overall it's a fantastic piece of software. There are a lot of improvements needed but I see enough potential with amwork that I had to invest something in them. I didn't go with tier 5 because I didn't quite feel they had enough going on right now to warrant the money but if you're a small business, tiers 1-3 are perfectly fine.

While my review may be somewhat critical, I decided that Amwork still should get 5 stars despite all the shortcomings because I want to see them succeed.

Let's start w/ the PROS:
Easy to learn (this is my opinion coming from other CRMs)
Support has always been helpful, even when I was on the trial the entire time! And I really put them through the test with tons of questions. Overall super impressed with their support (but this can change as they grow)
Lots of features/modules (you can manage virtually any process)
Easily pull people into a team chat for quick collaboration
Email integration is a huge plus. You can send and receive emails from multiple inboxes.

Now for the CONS:
sms needs to be enabled
no automatic link preview
no sound notification if amwork messenger is open
amwork doesnt always give a sound notification
option to delete/hide/archive chats
option to edit messages sent in team chat
option to record voice memo
option to hide/delete unwanted messages
option to reply to message
option to to tag a user in your message

Notes on work orders tied to a customer are not sync'd w/ customer notes
I suppose this can be a good and bad thing....? i see it as a negative... could cause confusion if everything isn't sync'd... perhaps maybe on the client profile you see ALL notes while just in work orders you would get those specific notes?

calls
ai transcription should be mandatory in 2025
calling seems to work however it's limited
would like to see:
mobile app w/ sms functionality
ability to listen in on calls w/ live transcript
call forwarding after no answer for 30 seconds / fallback #s / simultaneous ringing etc

calendar functionality is extremely limited but the basic booking ability is there...
book multiple appts in the same slot in either view
side view does not allow for intervals
option for weekly view
option for monthly view

mobile app
accept mobile payments
product brochure
for a home services business, it would be great if you can present 3 options to a customer as far as repair/replacement (good/better/best or bronze/silver/gold)

payment system:
send invoice
send estimate
check if invoice/estimate was viewed (quickbooks lets you see every time these are viewed)
esignature invoice/estimate

inventory:
should have something on the backend that puts together a product brochure for customers...
integrate this with a payment system and now we would be able to sell products right off amwork?

more date/time options:
international time / us time
date format standards (Date / Month / Year)

marketing:
auto call dialer
email blasts / email campaign
sms blast / sms campaign
voicemail blast

lacking these integrations (adding these covers 99.9% of most users SM requirements):
instagram
linkedin
google business page
x
tiktok
youtube

suggested future modules:
employee/staff training
performance tracking of individual users

while this may all sound somewhat critical, i think these are more like suggestions for improvements. the core software works and it works pretty well. I had 1 issue with downtime in the 10 days of testing so hopefully that isn't very common. they should definitely have some sort of backup option as well for all the data we're storing into the system. if they can give me more reasons to invest, i'll upgrade my tier for sure. all in all, this is a VERY SOLID BUY for what you're getting right now. I haven't exactly been big on reviews in the past , due to the time commitment to give an honest review... but amwork deserves my 2c! IF YOU CAN USE THIS TO REMOVE AT LEAST 2 OTHER TOOLS FROM YOUR TOOLKIT, IT'S PROBABLY WORTH BUYING