karuchaQ: I cannot share from Google Chrome, Edge and Firefox.
I'm planning to purchase a code, but when I tried to share my diagram from Google Chrome, Edge and Firefox, it didn't show anything or any links. It worked on a different web browser on my mobile device, but that's not the primary browser I use. This is my main concern right now. Could you please check it for me?
AmyMind
Sep 8, 2025A: Hello, first of all, thank you for bringing this issue to our attention. We just tested it again and found that the share feature works normally on Chrome. Our initial judgment is that the problem you are experiencing is related to browser extensions. We suggest you verify it in the following way:
1. Open Chrome and enter Incognito Mode (Private Mode)
2. Test the share feature in Incognito Mode
3. If the share feature works normally in Incognito Mode, then this indicates that it is indeed an issue caused by a specific extension. It could be related to an extension that blocks pop-ups.
If the issue is still unresolved, we would be more than happy for you to send us an email to [email protected], detailing your problem.
Hope this helps. Thank you again!