I bought a five-pack and installed it on a WordPress multisite. There were no instructions for which codes to use during installation so after trying what seemed to be every possible combination, I gave up and contacted support.

Analytify readily admitted many customers were having trouble with the licensing process and provided information on how to make it work. After trying their "solution," I contacted them again and they said they would set up a demo site to do internal testing since I would not allow them backend access to my customer's website.

After two days of silence, I asked again and was told they would release a fix 12 hours later and notify all customers by email. I received no such email—even though I was the one reporting the issue and no update on the support thread either.

I decided to simply remove the software and received the dreaded, "You do not have permission to view this page," on every page of the frontend and backend of all sites and the main site. I was forced to go in through the server to remove the plugins and restore my database from a backup. Support's response to my new problem? "Weird!"

When I pointed out I was in no hurry to reinstall the software since the technical support had been slow and somewhat less than helpful, I was told they are humans and have families—as though I had asked them to work through the night to solve my problem. This wholly unprofessional technical support response was followed by two more.

In the end, software is only as good as the support behind it.