Hi AlexPm,

First of all, thank you for taking the time to share your experience—and we’re genuinely sorry to hear you felt left unheard.

It sounds like something went wrong with our communication. To clarify: our official support is not handled via email, but through in-app chat, which is always accessible under the Menu tab inside the platform. This channel allows for faster, more personalized assistance than traditional email, and we encourage all users to reach out through it for any help they need.

Since your purchase in December 2024, we’ve made significant progress—both in terms of user experience and trading safety. We've introduced major improvements such as:

AI Risk Manager, which blocks high-risk trades within strategies to prevent poor entries.

AnnyGPT, your built-in trading assistant that helps assess active trades, explain strategy behavior, and support decision-making—all directly inside the platform.

That said, Anny is not a signal-selling platform. It's a strategy automation terminal designed for users who want to either:
Create and test their own trading strategies (from scratch or based on templates), or Integrate their TradingView alerts directly with our bot system.

We understand that trust is earned—and that support matters deeply. We're committed to providing that support through the right channels. If you’d like to revisit your account or need help understanding how to make the most of the platform, our Support would be happy to guide you through it.