3.8
Taco ratings
Customers appreciate Answerly Banner for its easy setup, customizable options, and responsive support. Some users faced compatibility issues with specific website platforms and encountered minor bugs. Despite this, the overall positive feedback and 60-day money-back guarantee make Answerly Banner a worthwhile investment for those seeking a user-friendly notification widget for their website.
AI-powered summary of customer reviews
Verified purchaser
Couldn't make it work, no documentation, no support
Couple of issues that make this one a pass unless someone from Banner/Answerly comes through with some answers.
1) All of the links to the Banner documentation are dead.
2) Email to support at Hi@answerly.com bounced back stating their mailbox was full. How many emails do you have to have in there to get that error?!?
[ LMTP error after RCPT TO:<hi@answerly.io>: 552 5.2.2 <hi@answerly.io> Quota exceeded (mailbox for user is full) ]
3) Tried to embed a banner on my website using their "Instant Embed" but the banner was never displayed (Gutenberg-based Wordpress website with Blocksy). Embed code was added using a Gutenberg block. I have a second site that is based on Elementor; another Sumoling reported having issues getting the banner to display on an Elementor-based site so I haven't tried it on mine yet.
4) Misleading/Confusing messaging - "Fatos_Answerly" says the banners can be used on unlimited sites, but when you register the LTD code it says it's good for only one site. But you can "connect' multiple websites to get the "Instant Embed" code for a banner. So really not sure if one LTD code lets you add banners to multiple sites or not.
5) I had the understanding that one of the uses of Banner was to collect email addresses for email lists, there are even integrations to a number of popular email marketing platforms, but it's not clear how to add a text entry field to the banner. So far it looks like just plain text, emojis, and links can be in the banner.
Happy to update my review/rating if these are addressed satisfactorily, but as of right now you'd be better off lighting your money on fire - at least that way you get a little heat and can maybe roast a marshmallow or two.
Fatos_Answerly
Edited Jan 2, 2025Hi Corey,
Our support inbox was recently affected by a spam issue, which caused issues with our inbox. This has now been resolved, so please reach out again, and we’ll ensure your requests are handled promptly.
Thank you for giving us the chance to make things right.
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Verified purchaser
Clunky, confusing, and I can't even get the script to run on any of my Wordpress sites
For such a simple tool, the process of creating a banner feels unnecessarily clunky and confusing. Unfortunately, there are no documentation or help resources available to guide users through the setup.
I use the Divi theme for my WordPress sites, but the tool almost never recognizes the script, which is incredibly frustrating. I'd be happy to update my review if I can get proper support and finally get this working!
Update: Actively troubleshooting issues with support now and will update my review accordingly.
Fatos_Answerly
Dec 17, 2024Hi Markob, thank you for your review!
I have assigned a dedicated customer support member to handle your requests. Please reach out to us at hi@answerly.io, and we’ll be more than happy to assist you!
Just a quick tip: if the website isn’t being recognized, it might help to open it in incognito mode.
Feel free to contact us, and we’ll make sure to resolve any issues you’re facing!
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Verified purchaser
Incompatible with Wordpress Elementor Websites
Frustrating! The product appears to be incompatible with Wordpress Elementor Websites and the developers appear to confirm that with a 48-hour support reponse that proved to be a waste of time.
Fatos_Answerly
Dec 16, 2024Hello Validator,
Thank you for your feedback. As mentioned in my email, the issue you encountered was related to the specific design of your website and not to Elementor or WordPress itself.
I offered assistance to resolve this, but I understand that it did not work out for you.
I apologize for any inconvenience caused and wish you the best in finding a suitable alternative.
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Verified purchaser
Not at all a banner product
All about Answerly is AI chatbots, and you cannot use them unless you subscribe; the appsumo coupon does not get you access to this.
Fatos_Answerly
Oct 25, 2024Hi there,
I apologize for any inconvenience this may have caused.
Our product's domain has changed to https://app.bannerwidget.io/, and our AppSumo deal is still linked to the previous domain of Answerly. I will reach out and update the deal page as soon as possible.
You should still be able to use your existing account to activate your product there.
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Verified purchaser
Extraordinary
Extraordinary option to generate leads, highly recommended.
Keep improving it, and you will go far.
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