Q: Couple of Issues Holding Me Back
I am looking to move from Tier 1 to Tier 3, but running into a few little niggles.
1. How do you rename the training collections. When I first used it I just went with the default name for the training collection, but now I can't see any way of changing it, which seems odd.
2. How do you get rid of the Answerly branding at the bottom of each chatbot that says 'Created with Answerly'
3. How do you change the chat icon on my website. I can change the colors, but the icon doesn't fit in with my design aesthetics, so I'd like to change it.
4. How do I make the agent avatars bigger. My users are elderly and those avatars are so small many of them won't realise it is an avatar of a person and not just a weird shape.
Overall I am very impressed with the functionality of Answerly.
Thanks for your urgent help with the above.
Fatos_Answerly
Apr 14, 2025A: Hi there, thanks for the question!
1. Currently, there's no way to rename training titles — but we're open to adding it if there's enough demand!
2. You can remove the branding using the toggle on this page: https://app.answerly.io/chatbot/other (it should be easy to spot).
3. For now, we’re keeping a consistent icon across the platform, as we believe it works well with most design systems.
4. That said, you can customize a few things with CSS! Just drop us an email at hi@answerly.io and we’ll be happy to help.
110380397341080972042Why would there need to be a viral response to get this fixed? It is clearly a developmental oversight instead of a simple feature request.
Philip_PirripPLUSThanks for answering. It only took seven months :-)
With regard to number 1, I don't think this is an 'if there's enough demand' kind of thing. It is just basic SAAS functionality. It would be like Google telling you that you can't rename spreadsheets once you've given them a name. It is the kind of thing that you'd fix in beta, not wait until their was 'enough demand'.